Capture / Concierge
A helpful answer.
A warmer welcome.
Capture Concierge is a club-grounded AI assistant for website and telephone enquiries. It answers questions from your approved information, captures useful details and brings your team into the conversation when needed.
The job it does
Help people while
they are interested.
Someone checking visitor information or considering membership may need a simple answer before taking the next step. Concierge helps with those questions and gives the club useful context for follow-up.
How Concierge helps
Give your team
a clearer way to work.
01Answers grounded in your club.
Build the knowledge base around information you control: your offer, facilities, policies and the questions people regularly ask. Review unanswered questions and update the source information as the club changes.
02Enquiries with context.
Recognise what someone wants to do, collect the relevant details and route the enquiry into the agreed workflow. Your team can pick up the conversation with its history available.
03A person when it matters.
Agree where Concierge should hand over, what it should avoid answering and who receives the next step. Clear boundaries are part of the setup.
The conversation in practice
A question.
A useful next step.
A simple club question, a clear answer and a route to enquire. This development example shows how the visitor widget presents the conversation.
Configured around your club
Choose the experience
your club needs.
Website chat, website voice and telephone options are configured around the package and workflow you agree. We check your source information, common questions and handover routes before launch.
- Approved club information
- Configured channels
- A clear team handover
Before we begin
A few useful
answers.
Can it book tee times?
Booking actions depend on the club system and verified integration support. Where a booking cannot be completed directly, Concierge can provide the correct booking link, answer questions and capture intent for follow-up. A booking is only confirmed when the booking system has accepted it.
Can it use our existing club information?
Yes. Setup uses an agreed knowledge base and a process for keeping that information current. We review what can be answered and when a person should take over.
Does it connect with Capture CRM?
CRM synchronisation and enquiry routing are supported capabilities. Fields, ownership and follow-up are configured for the workflow agreed with your club.
Let's talk about your club
Which questions take up
your team's time?
Show us the enquiries you receive and where you need better coverage. We'll discuss the channels, knowledge and handover that would help.