Capture / Concierge
Capture Concierge helps prospective members, visitors and customers get a useful answer through web chat, web voice or telephone. It works from approved club information, captures relevant details and follows the handover route agreed with your team.
The job it does
Someone considering membership may want to understand the joining process after the office has closed. A visitor may need to check a policy before booking. An event organiser may want to know whether the venue fits before making an enquiry.
Concierge handles that useful first exchange from the club's knowledge base. When a question needs judgement or the person wants to speak to the club, it brings the team into the conversation with the relevant context.
A complete exchange
A membership question becomes an approved answer, useful context and a clear task for the club team. The live Tehidy placement below shows Concierge on a club website.
Example conversation
How Concierge helps
Build the knowledge base around information you control: your offer, facilities, policies and the questions people regularly ask. Review unanswered questions and update the source information as the club changes.
Recognise what someone wants to do, collect the relevant details and route the enquiry into the agreed workflow. Your team can pick up the conversation with its history available.
Agree where Concierge should hand over, what it should avoid answering and who receives the next step. Clear boundaries are part of the setup.
A supported conversation
This example follows one enquiry from its first question to a useful team handover.
Step 1 of 4
Concierge can be configured for website chat, website voice or telephone. The club chooses which channels are in scope and what each should help with.
Useful in practice
Concierge is most useful when the first answer is specific, the limits are clear and the handover matches the club's real process.
Explain the published joining route and relevant category information, then capture the person's interests and preferred contact details for the membership team.
Useful result · a warmer membership enquiry with context.Answer an approved question about dress, facilities or visitor arrangements and direct the person to the correct booking route. The booking remains with the booking system.
Useful result · the visitor reaches the correct next step.Cover the agreed venue basics, collect date, numbers and requirements, then pass the conversation to the events team when a tailored response is needed.
Useful result · a structured brief for human follow-up.Inside the product
See how Concierge sits within a live club website when someone needs help.
Configured around your club
Website chat, website voice and telephone options are configured around the package and workflow you agree. We check your source information, common questions and handover routes before launch.
Before we begin
Booking actions depend on the club system and verified integration support. Where a booking cannot be completed directly, Concierge can provide the correct booking link, answer questions and capture intent for follow-up. A booking is only confirmed when the booking system has accepted it.
Yes. Setup uses an agreed knowledge base and a process for keeping that information current. We review what can be answered and when a person should take over.
CRM synchronisation and enquiry routing are supported capabilities. Fields, ownership and follow-up are configured for the workflow agreed with your club.
Let's talk about your club
Show us the enquiries you receive and where you need better coverage. We'll discuss the channels, knowledge and handover that would help.